Privacy Policy
Your privacy matters to us at GrovePineCrestOakWood
Information We Collect
If you reach out regarding corporate floral arrangements or gift services, we gather information you submit willingly. This may include your name, company name, email, phone, delivery addresses, and any specific floral requirements. Payment details are collected when you place orders and are processed securely via our payment partners.
For corporate clients, we might collect extra business information like company registration data, preferred delivery timings, and budget needs to tailor our service to your business.
Our site automatically gathers certain technical details when you visit, including your IP address, browser type, device data, and how you move around the site. We use this to enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We primarily use your personal data to complete flower orders and deliver outstanding customer service, including processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service requirements.
We also use information to enhance our services and the website experience, helping us identify the most valuable corporate floral services for our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GrovePineCrestOakWood values your privacy and does not sell your personal information to others. We share information only as needed to provide our services or when required by law.
We may share the required information with trusted service partners who assist in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the privacy of your personal data with utmost care and put suitable technical and managerial safeguards in place. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our systems.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no internet transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold significant rights over your personal data. Depending on applicable laws, you may be able to access, correct, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and comply with legal obligations. Retention durations differ based on the data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: around three years after the last service interaction
- Payment transaction records: about seven years to meet tax and accounting needs
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies assist us in remembering preferences and assessing site performance.
You can manage cookie settings via your browser's preferences. However, turning off some cookies may impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to third-party sites or services. This privacy policy covers only GrovePineCrestOakWood and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will refresh the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out.
Contact Us About Privacy
GrovePineCrestOakWood Privacy Team
10 Floral Street, Covent Garden
Covent Garden, United Kingdom WC2E 9HD
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and share as much detail as you can about your request. We strive to reply to every privacy request within a week.